Terms of service

Terms of Service

Last updated: September 24, 2026

Overview

This website is operated by Moore Heritage Brands LLC, doing business as Saddle House (“Saddle House,” “we,” “us,” or “our”).

Saddle House provides this website, including all information, tools, products, and services available through it, subject to these Terms of Service.

By visiting our website, purchasing from us, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or place of residence or that you have permission from a parent or legal guardian.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You agree not to transmit viruses, malicious code, or anything that could interfere with the operation or security of our website.

2. Products and Product Information

We make reasonable efforts to display our products, colors, materials, specifications, and images as accurately as possible.

However, colors and appearance may vary depending on your screen, device, lighting, or display settings.

Product descriptions, pricing, specifications, availability, and other information may be updated or changed at any time without notice.

We reserve the right to discontinue products, limit quantities, or restrict sales when reasonably necessary.

3. Orders

Submitting an order constitutes an offer to purchase.

We reserve the right to accept, decline, limit, or cancel an order for reasons including suspected fraud, pricing or inventory errors, product availability, payment issues, or other circumstances affecting our ability to fulfill the order.

Your order is not considered accepted until payment has been successfully processed and we confirm the order.

Please review your order carefully before submitting it. Once an order begins processing, we may not be able to modify or cancel it.

If we cancel or materially change an order, we will attempt to contact you using the information provided during checkout.

4. Pricing and Payment

Prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice.

Applicable taxes, shipping charges, duties, customs fees, or other charges may be added at checkout when required.

You agree to provide accurate and complete billing, payment, shipping, and contact information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

5. Shipping and Delivery

Shipping and delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by shipping carriers, weather, customs, holidays, incorrect shipping information, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping information is available in our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, refunds, and related eligibility requirements are governed by our Refund Policy.

Please review the Refund Policy before making a purchase.

7. Intellectual Property

All content available through Saddle House, including our brand name, trademarks, logos, product names, photographs, graphics, product descriptions, website design, text, video, audio, and other materials, is owned by or licensed to Saddle House unless otherwise stated.

You may use our website for personal, non-commercial purposes only.

You may not reproduce, copy, modify, distribute, publish, sell, license, commercially exploit, or create derivative works from our content without prior written permission.

Nothing in these Terms grants you ownership of or a license to our trademarks, copyrights, branding, designs, or other intellectual property except as expressly stated.

8. Third-Party Services and Links

Our website may contain links to, integrations with, or services provided by third parties.

We are not responsible for the content, availability, security, accuracy, privacy practices, products, or services of third-party websites or platforms.

Your use of third-party services is subject to their own terms and policies.

9. Shopify

Our online store is hosted and supported by Shopify.

Shopify provides the ecommerce technology that allows us to offer our products and services online.

Purchases made from Saddle House are transactions between you and Saddle House, not Shopify.

Your use of certain Shopify-powered features may also be subject to Shopify's applicable terms and privacy policies.

10. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

We may share information with Shopify, payment processors, shipping providers, service providers, and other parties when necessary to operate our store, process transactions, deliver orders, prevent fraud, comply with legal obligations, and provide our services.

11. Reviews, Feedback, and User Content

If you submit a review, photograph, comment, suggestion, testimonial, or other content to Saddle House, you represent that you have the right to submit that content.

You grant Saddle House a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and distribute that content for purposes including operating, improving, and promoting our business.

You may not submit unlawful, defamatory, misleading, infringing, abusive, obscene, or malicious content.

We reserve the right to remove or decline to publish user content at our discretion.

12. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information when reasonably necessary.

13. Prohibited Uses

You may not use our website or services:

For unlawful or fraudulent purposes.
To violate applicable laws or regulations.
To infringe intellectual property or privacy rights.
To transmit harmful or malicious code.
To interfere with the security or operation of our website.
To impersonate another person or organization.
To submit false or misleading information.
To scrape, copy, reproduce, or commercially exploit our website or content without authorization.
To harass, threaten, abuse, or harm another person.
To engage in activity that could damage Saddle House, Shopify, our customers, or our service providers.

We may restrict or terminate access to our services when we reasonably believe these Terms have been violated.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services, and products are provided on an “as is” and “as available” basis except where we expressly state otherwise.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or available.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Saddle House and Moore Heritage Brands LLC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Moore Heritage Brands LLC, Saddle House, and their owners, employees, affiliates, contractors, service providers, and agents from claims, liabilities, losses, damages, and reasonable expenses arising from your unlawful use of our website or your violation of these Terms.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement governing your use of Saddle House's website and services.

19. Governing Law

These Terms are governed by applicable United States law and the laws of the State of Tennessee, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.

20. Changes to These Terms

We may update these Terms from time to time.

The current version will be posted on this page with an updated revision date.

Your continued use of our website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.