Shipping Policy

Last updated: September 24, 2026

At Saddle House, we aim to make shipping clear and straightforward from checkout through delivery.

Order Processing

Orders are processed after payment has been successfully completed.

In-stock orders are typically processed and prepared for shipment within 1–2 business days. During product launches, holidays, or unusually high order volume, processing may take longer.

Orders placed on weekends or holidays begin processing on the next business day. Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping rates may vary based on your order, destination, selected shipping method, and carrier.

Delivery Estimates

Estimated delivery times are provided during checkout or after shipment when available.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, high-volume periods, and other circumstances outside our control may affect delivery.

Tracking Your Order

When tracking is available, you will receive tracking information by email after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at lizzie@shopsaddlehouse.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.

Saddle House is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery timeframe, please contact the shipping carrier using your tracking number for the most current information.

If you need additional assistance, contact us at lizzie@shopsaddlehouse.com and we will help determine the appropriate next step.

A carrier delay does not necessarily mean a package is lost.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Check around the delivery location, mailbox, front desk, or other secure areas where the carrier may have left the package.

2. Check with household members, neighbors, building staff, or anyone else who may have accepted the delivery.

3. Contact the shipping carrier for additional delivery information.

4. If the package still cannot be located, contact us at lizzie@shopsaddlehouse.com.

We will review the situation and assist where reasonably possible.

Damaged Shipments

If your order arrives damaged, contact us as soon as reasonably possible at lizzie@shopsaddlehouse.com.

Please include:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the packaging when relevant

We may request additional information to evaluate the issue and determine the appropriate resolution.

International Shipping

International shipping availability, if offered, will be displayed during checkout.

International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import charges.

Customs processing may also cause additional delivery delays.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to request an order change or cancellation, contact us promptly at lizzie@shopsaddlehouse.com.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or shipped.

Returns

Shipping-related questions involving returns, exchanges, or refunds are governed by our Refund Policy.

Please review our Refund Policy for eligibility requirements and instructions.

Contact

For shipping questions or assistance with an order, contact:

Saddle House
Moore Heritage Brands LLC
lizzie@shopsaddlehouse.com